Our top priority is the safety and health of everyone. We have designed our Xscape Theatres Health First policies with you the guest and our staff in mind. Below are a few of the changes and updates you can expect to see when you visit us at Xscape Theatres.
Reduced Auditorium Capacities:
Auditoriums will be seated at a reduced capacity based on municipality guidelines.
Staggered showtimes will be in place to reduce and prevent overcrowding as well as give us time to clean and sanitize between each set.
Social Distancing Standards:
While at Xscape Theatres, please remember to practice social distancing standards before, during, and after the movie. Please practice physical distancing of at least 6 feet from fellow guests and employees in areas of the theatre, including but not limited to: entrances, lobbies, concession, restrooms, hallways, and auditoriums.
Common areas will be routinely disinfected throughout the day. Xscape Theatres will schedule additional time between movies so that each auditorium can be disinfected and cleaned before guests entering. This will include but not be limited to seats, door handles, handrails, self-ticketing kiosks, and countertops.
Every morning a member of the management team will inspect all restrooms and auditoriums. Before any guest enters the building all auditoriums, restrooms, and other common areas will be fully disinfected.
Restrooms will be extensively cleaned every morning and sanitized every 30-45 minutes during operating hours. This will include but not be limited to doors, handles, toilets, sinks, countertops, soap dispensers, faucets, and baby changing stations.
Any seats occupied will be sanitized before the next showing, as well as seats in the surrounding area. Handrails, door handles, and other common areas will be cleaned. Children's booster seats will be available upon request and cleaned and sanitized after each use.
Xscape Theatres will take extra precautions to ensure your safety. As always, the safety and quality of our food and beverages are a top priority. Common areas will be routinely disinfected throughout the day. There will be extra time between movies to allow employees more time to focus on these areas. Items such as, but not limited to, countertops, registers, door handles, display glass, doors will be cleaned often.
Concession Stands and Kitchens:
Will be sanitized every 30 minutes during operating hours. Every other register will be closed to help maintain social distancing.
Free Refills, Self-Service, and Condiments:
To reduce contact, free refills of drinks and popcorn will be unavailable at this time. Self-service condiment areas will be closed. Items such as lids, straws, napkins, and condiments will be available by request.
Daily Health Screenings:
Daily health screenings will be required for all employees. Managers and staff will undergo temperature checks before starting their shifts. Any employee who has a fever or symptoms will be required to self-quarantine until symptom-free for at least 72 hours.
All employees will always be required to wear protective masks and gloves.
Employees will be required to wash their hands at minimum every 30-45 minutes. And will need to do this for at least 20 seconds each time. Gloves will also be required and will be routinely changed.
New Training and Daily Updates:
Xscape Theatres employees will be trained on how to properly maintain cleanliness and guest safety, including the proper cleaning of auditoriums, restrooms, and concession areas. Xscape Theatres employees will be given extensive food handling training and daily meetings will take place to reiterate our cleaning procedures and safety protocols.
Daily Health Screenings:
Daily health screenings will be suggested for all guests. If you have symptoms such as a fever or cough or have encountered someone with symptoms, please do not see a movie with us until you have been symptom-free for at least 72 hours.
To protect yourself and others, all guests will be required to wear protective masks as they enter and enjoy movies at Xscape Theatres. While in the auditoriums, masks may be removed to enjoy refreshing snacks and beverages, however upon leaving the auditorium for any reason, masks will again be required.
Masks will be available for purchase for $1.00 for anyone who has not brought a mask with them. You will only be allowed to purchase one mask per person upon entering the building.
Wash your hands often and avoid touching your face. Liquid hand sanitizer and wipes are available in designated areas throughout the building.
Online Ticketing and Self-Serve Ticketing:
Guests are encouraged to visit our website to purchase tickets ahead of time. To help reduce the amount of contact, self-serve ticketing kiosks are available at all locations.
Patience, Understanding, and Cooperation:
As we embark on this new experience, Xscape Theatres is taking every precaution to ensure guest and staff safety. We are asking that all guests help with this. Please practice proper social distancing. If you feel we can improve, please ask to speak with a manager.
Xscape Theatres continues to work closely with the relevant authorities and safety measures will be constantly monitored and adjusted according to the requirements.