Ticket Refunds & Exchanges

Xscape Ticket Refunds & Exchanges


  1. Tickets Purchased are only valid for the theatre location, film, and showtime specified.
  2. Tickets can be returned at the theatre box office no later than 2 hours before the start of the movie you purchased the tickets for. The purchase will be refunded back to the card you purchased the tickets with online.
  3. Tickets within 2 hours of the movies start time can be exchanged for a different showing of a movie on the same day or a readmit voucher can be given for a showing on a different date for an admission ticket of equal or lesser value. (pricing may vary based off of showtime, 3D Feature, or Xtreme Presentation)
  4. Ticket refunds or exchanges will not be provided after the performance time or date specified on the ticket.
  5. The theatre locations can only process the refunds and exchanges for tickets at that specified theatre location and cannot facilitate refunds or exchanges for tickets at other Xscape locations.
  6. Service Fees and/or convenience fees for online purchases are non-refundable.
  7. No Cash refund on Credit/Debit Card purchases. Refund amount must be applied back to the same card used at purchase, minus any non-refundable transaction fee(s). If the initial card cannot be produced, the refund may take up to 14 business days to process.
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Xscape Theatres Blankenbaker 16
12450 Sycamore Station Place,
Louisville, KY 40299
Xscape Theatres Brandywine 14
7710 Matapeake Business Drive,
Brandywine, MD 20613
Xscape Theatres Jeffersonville 12
2800 Gottbrath Parkway,
Jeffersonville, IN 47130
Xscape Theatres Northgate 14
9471 Colerain Avenue,
Cincinnati, OH 45251
Xscape Theatres Riverview 14
6135 Valleydale Drive,
Riverview, FL 33578
Xscape at 1488
16051 Old Conroe Road,
Conroe, TX 77384
Xscape at Katy Fulshear
26616 Farm to Market 1093,
Richmond, TX 77406