Ticket Refunds & Exchanges

Tickets purchased are only valid for the theatre location, film, and showtime specified.
 
Tickets can be returned in person at the theatre box office no later than 2 hours before the start of the movie. The purchase will be refunded back to the card you purchased the tickets with online.
 
Tickets returned within 2 hours of the movie's start time can be exchanged for a different showing of a movie on the same day or a readmit voucher can be given for a showing on a different date for an admission ticket of equal or lesser value. (pricing may vary based off of showtime, 3D Feature, or Xtreme Presentation)
 
Ticket refunds or exchanges will not be provided after the performance time or date specified on the ticket.
 
The theatre locations can only process the refunds and exchanges for tickets at that specified theatre location and cannot facilitate refunds or exchanges for tickets at other Xscape locations.
 
Service Fees and/or convenience fees for online purchases are non-refundable.
 
No cash refund on credit/debit card purchases. The refund amount must be applied back to the same card used at purchase, minus any non-refundable transaction fee(s). If the initial card cannot be produced, the refund may take up to 14 business days to process.