Job Description - Floor Staff - Riverview 14

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JOB TITLE:          Theatre Floor Staff

REPORTS TO:     Theatre General Manager & Theatre Manager

FLSA STATUS:    Part-time, Non-Exempt

LOCATION:         Riverview, FL

GENERAL SUMMARY: 

Xscape Theatres is open for business, and we are looking for Theatre Floor Staff to join our team in Riverview, FL! Our focus is delivering fast, friendly, superior guest services to our customers. We are looking for people to join our team that are highly motivated, enthusiastic, detail-oriented, and not afraid to work hard. You will operate in a fast-paced, dynamic, and challenging environment and must be passionate and accepting of change. We offer competitive compensation, free movies, and an environment that encourages teamwork, inclusion, and collaboration. This position will pay $8.65 per hour.

ESSENTIAL DUTIES AND TASKS:

The essential functions include, but are not limited to the following:

• Follow company standard operating procedures including maintenance, cleaning & maintaining a safe environment
• Ensure guest service needs are met in a professional manner
• Work effectively with management, supervisors, and co-workers
• Meet sales expectations through Xscape’s Movie Rewards Card programs, gift cards, upselling, and merchandising
• Ability to operate the point-of-sale terminal, concession equipment, and Assisted Moviegoing Equipment (ADA Equipment)
• Ensure the security of all cash, receipts, and tickets
• Monitor auditoriums for picture & sound quality, temperature, lighting levels, guest behavior, and film piracy
• Enforce and uphold the MPA Movie Rating System regarding ID checking policy
• Enforce and uphold Xscape Theatres “zero tolerance” and code-of-conduct policies
• Availability to work holidays and weekends is required
• Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the Theatre Floor Staff role include:

• Action-Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Written and Verbal Communications: can write and speak clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

WORKING CONDITIONS and PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers. The employee will also frequently stand, reach with hands and arms, climb or balance, and stoop, kneel, or squat. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is not responsible for supervising other positions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. The candidate must be able to maintain complete confidentiality of any information he/she encounters.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company reserves the right to revise and alter this job description as needed. 

You MUST submit an application for employment through our website HERE.